Setup
Business profile, branch details, categories, and first-time account steps.
How can we help?
Send us a WhatsApp message for setup, account, billing, or day-to-day product help. We support English and Swahili.
No ticket form. We keep support simple and direct.
Fast help
Choose the path that matches what you need. If you are not sure, start with WhatsApp.
WhatsApp support
Message us for account access, setup, product questions, and urgent help.
Message usAccount and setup
Get help creating your business account, choosing a plan, adding products, or inviting staff.
Start setupBilling and plans
Ask about trials, package limits, payment questions, plan changes, or invoices.
View pricingCommon questions
Short answers before you send us a message.
Can I get help in Swahili?
Yes. Message us in English or Swahili, and we will reply in the language that works for you.
What should I send with my message?
Share your business name, the phone number on the account, what you were trying to do, and any screenshot that shows the issue.
Can you help me set up my first products?
Yes. We can guide you through business setup, products, staff, POS, receipts, and stock basics.
Is billing support on WhatsApp?
Yes. We can help with trial questions, plan changes, payment questions, invoices, and package limits through WhatsApp.
Help topics
The areas we can help with most often.
Products and stock
Items, prices, stock counts, reorder alerts, and supplier records.
POS and receipts
Sales, refunds, customer receipts, printing, SMS, and WhatsApp receipt sharing.
Staff access
Invites, roles, permissions, cashiers, helpers, and owner access.
Reports
Daily summaries, sales totals, top products, and business activity.
Data export
CSV or PDF exports for products, sales, customers, and reports.
Billing
Trials, package limits, invoices, payments, and plan changes.
Account security
Login problems, phone changes, suspicious access, and safe account recovery.
Before you contact us
These details help us understand the issue faster.
- Your business name
- The phone number used for the account
- What you were trying to do
- A screenshot or receipt number, if you have one
What to expect
WhatsApp is our main support channel. We reply in English or Swahili, and priority support is available for eligible plans.
WhatsApp first
Start with one message and include the useful details. We will keep the conversation there.
English or Swahili
Use the language you prefer. We will keep explanations practical and direct.
Priority support
Businesses on priority plans get faster attention for account and billing issues.
Need help now?
Send us a WhatsApp message and include the details above so we can help faster.